Kakao Consult Chatter

카카오 상담톡 지원 솔루션

Kakao Consult Chattersupports real-time chatting with KakaoTalk users
on the Salesforce platform.

Since multiple sessions can be handled at the same time, manpower
and consultation time can be reduced compared to call-related work
based on 1:1 phone customer service.

Main Features of Kakao Consult Chatter

  • Reduced Staffing

    One consultant can handle multiple cases at the same time.
    Compared to 1:1 phone customer service, the costs in terms of manpower and time are reduced.

  • Reduced Consultation Time

    Frequently used sentences are stored in advance and can be used immediately when needed.

  • Reception of Image, Video, and Voice Messages

    The service provides convenience to customers by supporting not only text but also voice, video, and image reception.

  • Easier Customer Management

    The service automatically identifies existing customer cases and provides insights by visualizing consultation data in charts.

I2max Formula

  • Customized consulting

    We provide customized consulting only for the functions required by customers.

  • Various PRE-BUILT functions

    You can easily adopt functions already developed by i2max, such as sending a KakaoTalk message.

  • Maintenance and repairs

    From solution construction, use training, and maintenance & repairs, solve it at once in i2max.

Kakao Consult Chatter Introduced customer case

카카오 상담톡 지원 솔루션 Kakao Consult Chatter


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