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Service Cloud

Service Automation Platform

Service Cloud is a solution for efficient
customer response between complex channels.

Build close relationships with customers and increase customer loyalty with
the most complete customer-oriented service platform that enables Intelligent Service Conversation between all channels.

Changes in Average Annual ROI after adoption of Sales Cloud

  • reduction in
    customer support costs

    25%

  • retention of
    existing customers

    30%

  • faster case
    resolution

    31%

  • customer
    response productivity

    32%

Source : Salesforce Customer Success Survey(2017-2019)

Main Features of Service Cloud

  • DIGITAL LINKAGE

    Providing a seamless service in various channels such as Message, SNS, Web and App, etc.

  • AI FOR A SERVICE

    Enabling managers to provide detailed analysis reports and actionable insights

  • SERVICE ANALYSIS

    Enabling managers to provide detailed analysis reports and actionable insights by managers

  • FIELD SERVICE

    Connecting field operations to business with the next generation mobile environment

I2max Formula

  • Customized consulting

    We provide customized consulting only for the functions required by customers.

  • Various PRE-BUILT functions

    You can easily adopt functions already developed by i2max, such as sending a KakaoTalk message.

  • Maintenance and repairs

    From solution construction, use training, and maintenance & repairs, solve it at once in i2max.

Service Cloud Introduced customer case

  • Intellian Technologies

    Rebuilding the customer management platform through the advancement of the service cloud

  • Doosan Infracore

    Service cloud-based domestic CRM construction

Service Cloud Service Automation Platform

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