You will identify customer needs, propose an optimized solution configuration, and configure the desired functions through the settings provided by the solution. You understand the various functions of the Salesforce solution and provide a guide taking into account standard and custom functions.

“Wait, if you’re talking about solution settings… Do I need development knowledge?” Since this job is to build functions using the basic settings provided by Salesforce through Drag & Drop, development capabilities are not required.

Do you want to show off your development capabilities?

1. Situational judgment ability to suggest optimal solutions to address issues that arise
2. Creativity to apply/use various functions depending on the situation
3. Activeness to voluntarily find and improve business process problems
4. Learning ability to learn skills meticulously and sincerely
5. Logical ability that can logically and systematically compose system structure

1. This job plays a decisive role in the customer's decision-making regarding the introduction of Salesforce by demonstrating Custom Demos to customers and leading Needs Discovery meetings based on an accurate understanding of Salesforce
2. In the early stages of sales opportunities, quickly identify customer needs, propose the best way to provide a solution, and deliver the value that can be obtained through the solution to customers
3. Proactively learn the rapidly changing Salesforce environment and technology for effective demo configuration and spread it to your customers and coworkers

1. Friendliness that is not afraid of big customer service
2. Strong presentation skills to clearly communicate and express opinions
3. Activeness to organically participate in the overall process of order completion
4. Inquiry ability to learn and spread preemptive solutions
5. Creativity to apply/use various functions depending on the situation

1. Identify and define the difference between the customer's current state (As-Is) and requirements (To-Be), and design a better solution-based process based on this
2. Mediate communication between customers and developers, guide and validate requirements to be implemented based on a solution
3. Participate in major meetings with customers, including requirements sessions, system demos, user acceptance tests, and end-user training
4. Through precise documentation, determine the implementation plan and strategy of solution construction according to whether it is feasible or not

1. Presentation and communication skills for big customers

1. Salesforce or solution product-based project BA experience and career
2. Salesforce or similar CRM product-based development/consulting/hands-on experience

1. Serve as a system administrator of the Salesforce solution for solution advancement and issue resolution
2. Discuss solution operation, Admin, development, design, etc. from the perspective of customer success
3. Establish and improve processes based on a deep understanding of the solution

1. Responsible for the operations of daily data processing and inbound/outbound feed monitoring with the aim of ensuring business continuity, quality and problem escalation and resolution.
2. Lead Salesforce requirements, integration, development and management
3. Business and functional analysis, project management and risk analysis
4. Lead and participate in internal and external communication of the project, including technical discussions

1. Ability to understand customer service orientation and customer success skills and strategies
2. Mind that seeks understanding of service value rather than simple use of technology
3. Business Relationship Management (BRM) to communicate and collaborate closely with technology vendors
4. Knowledge of Salesforce or related CRM tools
5. Efforts to improve and spread work efficiency
6. Ability to analyze the process and recommend improvement as needed