Customer Success Service
Reduce operating costs and improve work productivity with external experts dedicated to solution operation and advancement.
In the meantime,
we could see that there was a business problem only after we noticed errors in the server or networking.
when a system goes down, it is inefficient and costly since there are significant losses in terms of productivity and profits. In addition, complex scrambles often appear.
Offers an alternative to the Break-Fix model. Focusing on prevention of occurrence rather than post-processing after an issue occurs, it identifies the risks that need to be addressed before a problem occurs, and signals immediately when problems occur.
In the managed services, all systems, including patches and security protocols, are always up to date.
In addition, it reduces system errors and consequent user complaints by identifying risks early.
Providing integrated customer-tailored services for solution operation and optimization
Rapid function update and expansion through service monitoring and Helpdesk, and failure response
Providing customized training curriculum according to solution user needs
Stable operation
Immediate request confirmation and incident response through Success Community, and continuous maintenance
Solution advancement
Reflecting the latest technology and updating according to business needs, and advancing solutions through it
Expert support
Assigning a Dedicated Team (Success Manager, Admin/Advanced Admin, Developer) composed of top experts
Customized training support
Providing user/operator/solution training curriculum according to solution user needs
Customer Success Service Customer Success Service
Interested Solution
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