Agentforce Service (formerly Service Cloud)
#1 CRM for Service
Build stronger relationships with your customers and increase customer loyalty with the most complete customer-centric service platform, enabling intelligent service conversations across all channels. ▶Key changes in ROI after adoption of Sales Cloud◀ 25% reduction in customer support costs, 30% increase in customer retention, 31% faster case resolution, 32% customer response productivity (Source: Salesforce Customer Success Survey 2017-2019)
Key Features
- Interact With Customers Across All Channels
- Deliver seamless service across all channels, including your website, messaging, social media, and apps.
- Automate Processes
- Automate business processes to get more work done with fewer resources
- Leverage AI to Personalize the Customer Experience at Every Touchpoint
- Increase customer loyalty by integrating data and personalizing interactions.
- Ensure Field Service and Contact Centers are Tightly Connected
- Provide customers with all the information they need in real time, including when field staff will arrive, who they'll be working with, and how long their appointment will take.
Service Cloud
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