Experience Cloud
Community Cloud enables you to quickly build websites, portals and forums for customers and partners.
Businesses can no longer rely on technology alone to deliver good service. Customers are demanding "people-centric services" that are powered by technology and connected by real people. Deliver personalized digital experiences to your customers and increase engagement with fully connected portals and communities. ▶Key changes in ROI after adoption of Community Cloud◀ 65% reduction in costs, 21% increase in sales income, 82% increase in user satisfaction (Source: Salesforce Customer Success Survey 2017-2019)
Key Features
- Flexible Design
- Quickly build your portal with pre-built templates or design every pixel from scratch.
- Lightning Community Builder
- Drag & drop hundreds of pre-built components to quickly and easily build your community.
- CRM-Based Extended Community
- Seamlessly connect your business data, including leads, opportunities, cases, and campaigns, with native integrations to Sales Cloud, Service Cloud, and Marketing Cloud.
- System-wide AI Embedding
- With Einstein Intelligence embedded in each community, visitors can find the information they need without having to search.
Experience Cloud
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