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Customer Success Services, or CSS, helps customers achieve their business goals through ongoing enhancements and optimal solution operation.

Our Customer Success Services include Managed Services, Adoption Services, and Training services. Reduce operating costs and increase productivity with external experts dedicated to the operation and enhancement of your solutions.

A Paradigm Shift
in Managed Services

Until now, problems affecting the business could only be identified after
a server or network error had already occurred.

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Break-Fix Model

The Break-Fix Model is inefficient and costly because
system outages result in significant drops in productivity
and loss of revenue.

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Managed Services

Managed Services offer an alternative to
the Break-Fix Model. Focused on prevention
rather than reaction, Managed Services
identify risks that need to be addressed before
problems occur, and alerts you immediately in case they do.

With Managed Services, all systems, including patches
and security protocols, are always kept up to date.
Additionally, system errors and resulting user complaints are
reduced by identifying potential issues before they occur.

CSS’s Core Services Include:

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ADOPTION SERVICES

Integrated, personalized solution operation
and optimization services

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MANAGED SERVICES

Rapid updates, new feature rollout,
and outage response with service
monitoring and help desk

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TRAINING SERVICES

Customized training curriculums tailored
to end-user needs

Stable Operation

Immediate ticket acknowledgement, incident response,
and continuous maintenance with Success Community

Solution Advancement

Solution advancement with updates reflecting
the latest technology and your business needs

Expert Support

Assignment of a dedicated team comprised of top experts
(Success Manager, Admin/Advanced Admin, Developer)

Customized Training

Customized user/admin/solution training
curriculums tailored to your needs

Customer Success Services

Speak with a

Salesforce Expert

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